People affected by Cumbria's floods at the end of last year remain frustrated, stressed and angry at the slow pace of the flood recovery.
That's according to the National Flood Forum, which says flood-hit residents are feeling traumatised as they face problems with insurance, confusion about how to reinstate their properties and difficulties with the £5,000 government grant.
The charity took enquiries from more than 350 people during a 16-day tour of 20 flood-hit locations across the county.
Many people only just starting to come to terms with the realisation that they will be unable to return home for several months - and the uncertainty of not knowing when they’ll be able to move back in.
Heather Shepherd, Community Support and Flood Recovery Specialist for the National Flood Forum said: “We are seeing people who have never been flooded before who don’t know what to expect or who to turn to for help with the recovery process. Many feel as though they’re banging their head against a brick wall.
“We can offer independent advice and guidance about how best to approach insurance problems or how to reinstate homes; who to talk to and where to go for help with grant applications. Whilst the £5,000 sum is welcome it isn’t actually very much when you think about the types of measures that are needed to make a property more resilient to flood if it should happen again.
“And that’s another major issue, we are also hearing from people who have now been flooded multiple times, some have spent thousands of pounds making their homes resilient inside and resistant with flood products outside. They have done as much as they can yet still the floods are wrecking their lives.”
Speaking at a Flood Exhibition in Keswick last week, local businessman Roger Scoon said when he flooded he just felt numb: “I didn’t feel anything as it was happening. I just wanted to do what I could to stop water getting into my house. But it was pointless. I ended up with 4ft of water destroying the downstairs of my property.
"This is the third time I’ve been flooded. From past experience it’s a month or two later when you really start to feel it. You worry about when you might be able to get back into your house. The stressful battles with insurance companies and builders as you try to get everything reinstated. It’s almost a fear of the future.”
Heather Shepherd added: “In many cases there is a feeling of resignation immediately after the flood because this has happened to them before. People want to take action to ensure their rebuild is progressing with a positive and advancing approach. All they want is to return to some sense of normality but problems with insurance, finance, builders, surveyors, grant processes, and the worry that the continuing rain will flood them again and take them back to square one proves a major issue and seriously hinders the rate at which they can get things done.
“Even where these problems don’t arise the bottom line is that recovery is a long process and being out of your home for months is tough.”
The National Flood Forum has also heard from a lot of people who have very clear and credible ideas about how they think flood risk should be managed in the future.
Heather added: “We firmly believe that communities should lead the flooding debate and that their local knowledge and aspirations should be heard and used as part of a multi-agency approach to a wider look at flood risk management. We support flood affected people to set up Flood Action Groups and help them map out the issues they’ve faced. We then bring them together with key agencies in a multi-agency meetings to address these problems with the intention of working in partnership to reduce the flood risk.”
For further information or advice you can contact the National Flood Forum’s helpline on 01299 403 055 or go here.
Below: Hannah Tankard, Flood Risk Support Officer at the Keswick Flood Fair