Cumbria County Council's changed the phone number for its Highways Hotline, following criticism of the cost to call it.
The authority came in for some flak for keeping the old 0845 number during the recent floods - people ringing in to report road blockages and accidents received some eyewatering bills from their phone companies.
Windermere councillor Ben Berry was one of the more high profile complainants.
Earlier this month, the County Council said it wouldn't have been "cost effective" to let people use a different number during December's disaster.
They've now assigned an 0300 number to the Highways Hotline - which should be cheaper for most callers.
The new number is 0300 303 2992.
Anyone calling the Cumbria County Council Highways Hotline on the 0845 number will still get through. A recorded message will inform them that it is cheaper to redial on the 0300 number, but they will also be given the option to remain on the line to be connected. Callers will also be encouraged to report highways issues online.
The recorded message will run until such time as calls to the 0845 have reduced to a minimum.
Cumbria County Council did not generate any income from the 0845 number and this will remain the case for the new 0300 number.
A full programme is in place to ensure the old number is replaced across the range of materials and locations it appears on. This transition will take place over the coming weeks.