Electricity North West will not be issuing compensation to people who were left with intermittent power following Storm Desmond in early December.
The network operator won't be issuing goodwill payments as the floods were "exceptional circumstances" and their efforts to restore supplies didn't fall below the "standards of service that are guaranteed to customers."
ENW also say no property was continuously without power for 48 hours (the length of time where customers automatically qualify for payments), except ones that weren't safe to reconnect due to flooding.
Today's announcement applies to people Lancashire and Cumbria.
You can read Electricity North West's full statement by clicking here.
Martin Deehan, Electricity North West Operations Director, said: “In cases of severe storms such as this, only customers without power continuously for 48 hours - starting when we can access our equipment - automatically qualify for payments.
"Having now analysed each claim, and thanks to the monumental effort of our engineers in extremely difficult circumstances, we do not believe that we have fallen below this standard.
“I understand that this is not the news that many had hoped for, and I apologise that due to the large number of enquiries, and the subsequent bad weather throughout the North West during December, it has taken us longer than we would have liked to get back to customers.
"We will be writing to each customer who has made a claim so that they can use our letter as evidence to claim for any losses as a result of the power cut through their insurance company.”